http://www.guuui.com/issues/03_03.asp
Personas doesn’t provide us with reliable information on how people will actually interact with our designs, but they provide us with a tangible way of thinking of the customers, understanding their needs, and making informed decisions about the design of the site.
The Interaction Designer’s Coffee Break perks up with a article on using personas during a site redesign - useful even if based on second-hand knowledge of site users.
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