http://www.goodexperience.com/broken/
A new project to make businesses more aware of their customer experience, and how to fix it. Have you seen something that’s broken? Send us a picture, with text explaining what’s broken.
This promises to be an interesting project, as I know Good Experience has a ton of people on their mailing list. I submitted my coffee maker(we’ll see if it makes the cut).
The unit has 3 states:
-Not brewing (off, or stop)
-Brewing now (on, or go)
-Set to brew when the timer goes off (Auto Start, or wait)
Why it’s broken:
The designers choose the wrong color LEDs to indicate state:
We’re conditioned by traffic lights to associate green with “go”, and red with “stop”, but if I want the coffee maker to “go” (make coffee now) I have to make sure the red light is lit. If the green LED is lit, I won’t get coffee till the next morning. A yellow LED for “Auto Start” and a green LED for “On” would have made much more sense.
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Sparky on June 30, 2003